Policies

Reservation Deposits

All appointments booked online require a valid credit card to book any appointments. Any group reservations or appointments for multiple services with a value of $150 or more will require a deposit with a credit card or gift card number to reserve your time with us. Specialty services for hair extensions and thermal straightening treatments require a 50% non-refundable deposit at time of making your reservation.

Cancellation Policy

We reserved your appointment time just for you. Should you need to reschedule or cancel your appointment, we kindly ask for 48-hours' notice so that we can schedule another guest and keep our service provider booked.

Appointments cancelled with less than 24-hours' notice will be charged 50% of the total services cancelled. No shows without a phone call or those cancelling within 4 hours of any appointment will be charged a 100% cancellation charge. The charges will be applied to the credit card or gift card used to confirm your appointment. If there is no credit card or gift card on file, payment will be required prior to or on arrival of your future appointment.

Payment in advance may be required for those with a history of no shows or cancelled appointments without 24-hours' advance notice. Thank you for your understanding.

Cell Phone Text Reminders

To help you not forget your special time with us we have several options to assist you. If we have your cell number we will automatically send you a text reminder 24-72 hours in advance of your appointment. Not getting text reminders? Just ask and we will turn this feature on for you. Automated text reminders are sent directly to your cell phone the week of your scheduled appointment. Confirm or cancel your appointment right from your cell phone. Reply YES to confirm, NO to cancel. To confirm your appointment cancellation via text we suggest that you call our front desk at 610.791.7700 to confirm we did receive your text reply. Evolve will not be responsible for cell or Internet difficulties.

Appointment Confirmation Calls

If we do not have a cell number on file for you we will call you at one of the other contact numbers you have provided to us. These calls are made at least 24-hours' prior to your appointment. If a member of the front desk can't reach you personally they will leave a message if possible. Should you need to cancel please refer to our cancellation policy above.

Arrival Time

We suggest arriving at least 15 minutes prior to appointment for massage therapy and facial appointments to allow time to fill out a brief guest consultation questionnaire. Please allow some extra time for finding parking at busier times in the evening, on weekends and at holiday times.

Late Policy

Should you be running late, we will hold your appointment for 15 minutes provided we hear from you. If you are more than 15 minutes late, the service will be adapted to the time left and the full amount will be charged.

Payment Methods

We accept cash, Evolve gift cards, Evolve gift certificates, Promenade gift cards, Visa, MasterCard, American Express, and Discover. Sorry, we do not accept checks.

Gratuities

We are often asked about gratuities. Gratuities are not included in any services, treatments or on gift cards unless noted. Quality service is customarily acknowledged by a gratuity of 15-20%. Gratuities can by given in cash, or added to your credit card. On our specials and discounted services we suggest that you tip on the full amount of services prior to discount.

Gift Cards

Gift cards are available for purchase for any denomination, and can be redeemed for products or services. No refunds or change will be given on gift cards. Gift cards cannot be used for gratuities unless they were added at time of purchase. Gift cards do not expire and there are no fees. If you are using a gift card for payment, please let our front desk staff know when you arrive for your appointment. Gratutities are not included unless it is printed on the card or certificate.

Promotional Gift Certificates

We are often asked for donations and are happy to help when we can. These gift certificates are only valid for the services listed on the gift certificate. These gift certificates do expire and have an expiration date on our certificate.

Appointments

It is recommended that appointments be reserved at least two weeks in advance to get the day and time that is best for your schedule. We cannot guarantee appointments for late arrivals.

Walk-Ins Welcome For All Services

We welcome walk-ins; however available slots generally fill up during the day. We suggest that you give us a call and we can tell you what times are currently available for that day.

Service Guarantee

Our entire team takes pride in all of the services we provide. If for any reason you are unsatisfied with your service, inform a member of our front desk team or please call us within seven days of your appointment and we will be happy to schedule a new appointment at no charge. No refunds will be given on any services.

Product Returns

Products not opened or used will be accepted for refund within 7 days of purchase. Products returned new or opened within 14 days of purchase will be given an even exchange or store credit. No refunds will be given after 14 days.

Children

For safety reasons, we ask that children under 12 are only permitted in the salon and spa if they are having a service.

Q & A:

What about Gratuities?
We are often asked about gratuities. Gratuities are not included in any services or treatments. Quality service is customarily acknowledged by a gratuity of 15-20%.

What if I am runing late?
Should you be running late, we will hold your appointment for 15 minutes provided we hear from you. If you are more than 15 minutes late, the service will be adapted to time left and the full amount will be charged.

Do you take Walk-Ins?
We welcome walk-ins; however available slots generally fill up during the day. We suggest that you give us a call and we can tell you what times are currently available for the day.

What professional products do you carry?
We are pleased to offer you a variety of professional products to meet all your hair care and skin care needs. Our team will be happy to make a professional recommendation for your specific hair or skin type. We carry Aveda, Redken, Redken for Men, PureOlogy, Repêchage, and Biotone.

How early should I arrive for my spa service?
We suggest arriving at least 15 minutes prior to your scheduled appointment. If it is your first time for a massage or facial you will need the 15 minutes to fill out a brief health history questionnaire. Late arrivals may not receive an extension of scheduled treatment time, as we would not want to inconvenience other scheduled guests.

Do I need to tip my spa therapists?
Tipping is customary in our service business. Tips are not included in the price of any service, massage or treatment. We leave the amount of a tip to your discretion based upon the level of service you received. As a guideline we suggest 15% for good service and 20% for excellent service. Tips can be included on any credit card payment or pre-paid on any paper gift certificate.

Who should I tell if I have a physical, medical or allergy concern?
When you check-in at the front desk you will be given a brief health history questionnaire to complete that will assist your therapist in providing the best possible experience and to assure your maximum safety and comfort. We strongly encourage you to share any prior or current health issues that may affect your visit.

May I use my cell phone while in the salon?
We kindly ask that as a courtesy to other guests and staff that all cell phones be turned off and not used during your visit. Should you need to make a call, we ask that you do so outside or ask to use one of our phone lines at the front desk. We appreciate your understanding in making a relaxing atmosphere.

I would like to give an Evolve Salon and SpaGift Card. What do you suggest?
Evolve Salon and Spa gift cards are the perfect gift for an anniversary, wedding, birthday, holiday or thank-you. Gift Cards are available to purchase in any amount and are good for any services and products. We also offer paper gift certificates that are perfect for giving a specific service. Gift cards and gift certificates never expire. Gratuties can not be given using a gift card. They can on paper gift certificate if they are included at time of purchase. No refunds or change will be given on gift cards or gift certificates.

Do you offer gift packages?
Yes we do offer gift packages for multiple salon and spa services.

I received an Evolve Salon and Spa gift certificate as a door prize or raffel for a specific service. May I use it for a different service or products?
These types of gift certificates are donated by Evolve Salon and Spa to help a local organization with a fundraiser. In this case the gift certificate can only be used for the specific service listed on the gift certificate and does have an expiration date that is usually only a few months.

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